FAQs

Before contacting us, please take your time to read through our FAQs which may provide the answer to your questions. If you cannot find your answer and want to get in touch then please email: Jrumz@highlevelhearing.com

How long does it take to get my orders?

Orders processed here will take 1-3 business days to arrive with free 2 day shipping.

Delivery details will also be provided in your confirmation email.

What are Jrumz made out of?

Jrumz are custom in-ear pieces made from our patented silicone formula.

Can Jrumz be exposed to water, air or light?

Yes, Jrumz may be exposed to water, air or light.

Do I need to have an ear impression before ordering my Jrumz?

No. Ear impressions are free with Jrumz purchase. Place your order for your Jrumz custom earpiece online.

Once you place an order, one of our client service specialists will contact you directly to schedule an appointment with a Jrumz preferred Audiologist near you.

How can I become a Jrumz preferred Audiologist?

Jrumz is actively recruiting Audiologists around the U.S. to join our team. If you are interested in becoming a Jrumz preferred Audiologist, please send an email to jrumz@highlevelhearing.com.

30-Day Money Back Guarantee 

We understand that sometimes things change. Non custom items purchased at the Jrumz Store follow a standard return policy and may be returned within 30 calendar days from the date you received it.

Only items that have been purchased directly from Jrumz Ear Wear, either online or at an actual Jrumz Ear Wear Retail Store, can be returned to Jrumz.

Jrumz products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.

Please review our refund policy for more information.