Let's get your devices repaired.

Instructions: Here are a few things you should know:

Please fill out one form per product.
Please print a copy of this form prior to submitting it to include in your package.
For assistance with completing this form click here .
Repair requests must be made within the warranty period if applicable.
Items must be sent in their entirety for a complete assessment.
Shipping costs for sending the item to Jrumz are the responsibility of the customer. However, Jrumz will cover the shipping costs when shipping direct to customer.
Returns must be shipped to the following address: Attention: Jrumz Service Center (Authorization#) PO BOX 252 Mandeville, LA 70470.

First and Last Name*

First NameLast Name

Email*

example@example.com

Mailing Address*

Street Address

Street Address Line 2

CityState / Province

Postal / Zip Code

Phone Number*

Please enter a valid phone number.

How did you purchase this product?*

AmazonJrumz

What type of phone do you most frequently use with your Jrumz devices? (Check all that apply)

iPhoneWindows PhoneOther (Please specify)Android Phone (e.g., Samsung, Google Pixel, etc.)Windows PhoneOther

If other, please explain.

What is your Order #?*

Which product will you be sending to our Service Center?*

What is your reason for returning this product to our Service Center? (You may select more than one.)*

To your knowledge, has this product undergone any previous repairs?

YesNo

What is your preferred resolution?*

Warranty status: Is your item covered under our 12 month warranty? (Please select one)*

YesNo

Warranty status: If your item is not covered under our 12 month warranty program, is your item covered under our extended warranty program?

YesNo

If your item is in warranty, will you be mailing it or delivering it in-person to our Service Center? (Please select one)*

Yes, I will be mailing it to the service centerYes, I will be delivering it to the service center in personNo, I will not be mailing it or dropping it off to the service center

Have you verified that you are shipping your package to our correct address to ensure your item goes to the correct location? (Please see instructions above.)*

YesNoN/A

If you are mailing your product to us, did you ensure to Address- the package as "Attention: Jrumz Service Center (Authorization#) PO BOX 252 Mandeville, LA 70470"? (Please select one- Remember, your mail will be returned if the correct information is not included in the mailing address.)*

YesNoN/A

Did you include all parts and pieces of the items that require repair including the earphones, case, wires, charging cables, and packaging? (Please select one)*

YesNo

Which carrier did you utilize to ship your package? (Please select one)*

What is your tracking number?

Let's get your devices repaired.

Jrumz Service Form