JRUMZ Repair and Service

At JRUMZ, we are committed to providing high-quality products that meet your expectations. To ensure your satisfaction, we offer the following service and warranty coverage for all JRUMZ products:

Manufacturer Warranty

Duration

All new JRUMZ products are covered under a  1-year manufacturer warranty from the date of purchase.


Coverage

This warranty covers factory defects that affect the functionality or performance of the product.


Exclusions

 The warranty does not cover:

  • Damage caused by normal wear and tear.
  • Misuse, accidents, or improper handling.
  • Loss or theft of the product.
  • Modifications or unauthorized repairs.

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How to Request Service

If you encounter an issue with your product, follow these steps:

Complete the Service Form:

  • Visit our website or contact our customer service team to access the service form.
  • Provide detailed information about the issue, along with proof of purchase (e.g., receipt or order confirmation).

Warranty Verification:

  • Our team will verify if your product is still covered under the 1-year warranty.

Next Steps:

  • If your product is covered, we will provide instructions for the warranty service process.
  • If your warranty has expired, you may receive a quote for repair services.

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Repair Options for Expired Warranties

If your product is outside the warranty period, JRUMZ offers repair services at an additional cost:

  • Customers will receive a repair quote based on the evaluation of the issue.
  • Repairs are subject to parts availability and will be completed by our skilled technicians.

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Contact Us

For warranty claims, service requests, or repair inquiries, please contact our customer service team at:


Email: JRUMZ@JRUMZWorld.com


Website: JRUMZ Service Page

We are here to help and ensure you continue to enjoy the exceptional audio experience JRUMZ products provide.

Thank you for choosing JRUMZ—crafted with care to deliver unparalleled sound quality!