Product Warranty & Support
At JRUMZ, we take pride in delivering high-quality audio products designed to enhance your listening experience. The information below explains our manufacturer warranty, what is covered, and how we support you if an issue arises.
Manufacturer Warranty
Warranty Duration
All new JRUMZ products include a 1-year manufacturer warranty starting from the original date of purchase.
What’s Covered
This warranty covers factory defects that impact the product’s functionality or performance under normal use.
What’s Not Covered
The manufacturer warranty does not cover damage resulting from:
-Normal wear and tear
-Misuse, accidents, or improper handling
-Drops, physical impact, water exposure, or sweat damage
-Loss or theft of the product
-Modifications or unauthorized repairs
How to Request Warranty Service
If you experience an issue with your JRUMZ product, please follow the steps below:
Submit a Service Request
Visit the JRUMZ Service Page or contact our customer support team to access the service form.
You will be asked to provide:
-A description of the issue
-Proof of purchase (receipt or order confirmation)
Warranty Verification
Our team will review your request and confirm whether your product is still within the 1-year warranty period.
Next Steps
-If your product qualifies for warranty coverage, you will receive instructions on how to proceed.
-If the warranty has expired or the issue is not covered, you may receive a repair quote.
JRUMZ reserves the right to determine warranty eligibility following product inspection.
Repair Services for Out-of-Warranty Products
If your product is no longer under warranty, we offer repair services for an additional fee.
-Repair costs are determined after evaluation of the issue
-All repair services are subject to parts availability
-Repairs are performed by qualified JRUMZ technicians
Contact Us
For warranty claims, service requests, or repair inquiries, please contact us at:
Email: jrumz@jrumzworld.com
Website: Jrumzworld.com
We’re here to help and ensure you continue enjoying the exceptional sound quality JRUMZ products are known for.
Thank you for choosing JRUMZ — thoughtfully designed to deliver clear, powerful sound you can trust.