We offer free shipping.

We currently offer free shipping on this product. Non-custom orders processed here will take 1-3 business days to arrive. All orders over $100 will be processed with free 2 day shipping but may arrive within 2-5 business days.

As a new company, we understand that unforeseen circumstances may arise. If you encounter any issues with your Jrumz product, whether it's a defect in materials or workmanship, we're committed to providing repair services to get you back to enjoying your music as soon as possible.

Our products are backed by a 12 month manufacturer warranty against defects in materials and workmanship. This warranty covers repair or replacement of your Jrumz product in the event of any issues arising from normal use. Please refer to the warranty documentation included with your product for specific terms and conditions.

Non custom items purchased at the Jrumz Store follow a standard return policy and may be returned within 30 calendar days from the date you received it. Only items that have been purchased directly from Jrumz Ear Wear, either online or at an actual Jrumz Ear Wear Retail Store, can be returned to Jrumz. Jrumz products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.

To be eligible for a return, your item must:

• Be unused and in the same condition that you received it.
• In the original packaging- repackaged with all the cords, adapters and documentation that were included when you received it.
• Needs to have the receipt or proof of purchase.

Returned items should be shipped to the following address:

Attention: Returns (Order #)

Jrumz Ear Wear
1901 Manhattan Blvd
Building D100 Suite 228
Harvey, LA 70058

Due to the nature of our manufacturing process, our custom earpiece products are not returnable for exchange, credit or refund. However, we promise to work closely with you to make necessary standard modifications.